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The Lean Management System as described by David Mann in Creating a Lean Culture has been successfully implemented by many organizations across various industries and sectors, including manufacturing, service and healthcare. The 4 elements, Leaders Standard Work, Visual Control, Daily Accountability and Leadership Discipline, are customized to suit the particular application and work together to address the gap between deploying Lean tools to deliver continuous improvements and sustaining those improvements to achieve higher levels of performance. It provides a set of standard routines, activities and tools for leaders to use that fundamentally changes how they do their work every day to transform the culture of the organization to one where employees feel empowered to take control and solve their problems to consistently meet performance expectations allowing leaders to focus on coaching, mentoring and driving improvement activities.

LEADER STANDARD WORK

Provides the structure and routine for leaders to focus on process as well as results, defining the leadership behaviours in the workplace, setting expectations and driving accountability. It makes leaders accessible and actionable, describing the “one best way” for leaders to work that can be consistently deployed across the organization.

VISUAL CONTROLS

Visual controls make problems visible by focusing on the process, making it easy to compare expected versus actual performance. They will tell you at a glance how you are doing and provide the signals to take immediate corrective action. When visual monitoring tools are implemented as part of a process that includes the mechanisms to sustain them, such as Leader Standard Work, and are meaningful to the employees in the work area, they have a good chance of being used effectively to “deliver the day, the week, the month and the year”.

DAILY ACCOUNTABILITIES

Daily accountabilities specify the processes to follow up on the stories being told by the Visual Controls to quickly address problems. It includes the Tiered Meetings, such as the Daily Huddles and Dashboard Reviews, engaging all the employees and providing the opportunities to identify and drive continuous improvement.

LEADERSHIP DISCIPLINE

Discipline maintains the integrity of the management system and establishes the Leader as the teacher, coach and mentor to their employees. Establishing Leader Standard Work, Visual Controls and Daily Accountabilities will not amount to anything without the Leadership Discipline to execute these elements as designed and intended. Checklists to ensure tasks are completed are meaningless if people are just going through the motions and not diligently doing the tasks in earnest. Simply stated “it’s not what you say that matters, it’s what you do”.